Table of Contents

Part I: Building the Management Foundation
Chapter 1. What is Management?
Chapter 2. A Brief History of Management
Chapter 3. The First Three Steps to Becoming a Good Manager
Chapter 4. Understanding the Importance of Customers

Part II: Basic Thoughts and Theories Behind Management
Chapter 5. Management Competencies and Styles
Chapter 6. Getting the Most from Employees
Chapter 7. Organizational Structures and Cultures
Chapter 8. Managing Change
Chapter 9. Managing Conflict (and Stress)
Chapter 10. Managing Team and Workgroups
Chapter 11. Managing by Objectives
Chapter 12. Quality
Chapter 13. Ethics
Chapter 14. Leadership
Chapter 15. Management: Theory vs. Practice
Chapter 16. Managing in Different Cultures

Part III. The Basic Skills of Management
Chapter 17. Managerial Decision Making and Problem Solving
Chapter 18. Managing Time
Chapter 19. Dealing with People in the Workplace
Chapter 20. Oral Communication in the Workplace
Chapter 21. Written Business Communication
Chapter 22. Presenting Yourself and Yours Ideas (Mastering Presentations)
Chapter 23. Making Meetings Matter
Chapter 24. Project or Program Planning

Part IV. The Basics of Business
Chapter 25. Know Your Product
Chapter 26. Know Your Strategy
Chapter 27. Tools for Developing External and Internal Employees
Chapter 28. The Importance of Marketing
Chapter 29. Pricing
Chapter 30. A Small-Business Marketing and Promotion Checklist
Chapter 31. Advice
Chapter 32. An A-Z Business Success Primer

Bibliography
Glossary
Index and Reference Notes